Frequently Asked Questions
Q: Do you have a retail shop?
A: We are fully online based, we do not have a physical shop at the moment.
Q: Can I request for COD?
A: Nope, we send out your items using courier services.
Q: How long does it takes to receive Ready Stocks item?
A: It takes 1-2 days to reach your doorstep!
Q: Are all your products on-hand?
A: Yes, all of our products are ready stocks, unless stated otherwise.
Q: How long does it takes to receive Pre-order items?
A: It takes approximately 10 working days to reach your doorstep.
Q: What are the payment methods available?
A: ATM cash deposit, Interbank Giro, 3rd party transfer. All payment made into MBB or CIMB bank account.
Q: Can i cancel my purchase after the transaction is done?
A: No cancellation of transaction after its completed.
Q: Can i send someone gifts by using your services?
A: Yes, of course! Choose your FREE gift card design from the album, and provide us the message of not more than 150 characters. We will send it along with the gift box to your recipient.
Q: How do I contact you for further information?
A: Email us at apple_tree3@hotmail.com or sms to 012-2700 801 for more info.